Avoiding Revenue Leakage in Telecom: How Better Billing and Tax Automation Drives Compliance and Profit

Telecom, MSP, and UCaaS providers face increasing pressure to manage complex taxation rules while ensuring that every service and usage event is billed accurately. In hybrid billing environments, revenue leakage can occur at multiple points—from missing usage data and integration errors to tax miscalculations and charging failures. This webinar explores where these issues typically arise and how modern billing and mediation platforms can detect, prevent, and correct them before revenue is lost.

In this webinar, our CPA and Solutions Consultant, Alex Knott, is joined by Joe Solana, Sr. Communications Tax and Compliance Advisor, Wolters Kluwer CCH® SureTax®, to discuss how accurate tax calculation and jurisdictional compliance play a critical role in telecom billing and why many traditional systems struggle to support these requirements. By the end of the session, participants will understand how the right billing and tax architecture can reduce risk, prevent revenue leakage, and improve overall profitability.

Learning Objectives:

1. Identify the primary causes of revenue leakage in telecom and MSP billing environments.
2. Understand the complexity of telecom tax compliance and how jurisdictional rules, service location requirements, and telecom-specific tax regulations create compliance risks if billing and tax systems cannot capture and process the right data.
3. Learn how integrated billing and tax engines improve accuracy and transparency by maintaining detailed tax calculation records, supporting accurate invoicing, proper GL booking, and full reporting across the tax lifecycle.
4. Discover how telecom providers can reduce their tax burden through the use of bundles and utilize cost recovery fees to recover the cost of compliance.

Note: CPE credits are not offered for watching the webinar replay.